tix4cause.com is the cause-based ticket exchange platform for causes, non-profits and charities alike, and the face of social cause marketing for businesses. tix4cause.com provides the vehicle for causes to benefit every time someone makes a purchase with up to 100% of the sale proceeds going to a deserving cause.

For businesses, tix4cause serve as the “hub” of cause-based buying and marketing delivering a proven web-based marketing tool that increases revenues and yields, protects pricing integrity with no incremental costs, while at the same time, benefit a deserving cause. It is a Win-Win-Win!

How does tix4cause Work?

1. tix4cause has partnered with a national ticket exchange so that millions of tickets from the secondary ticket market are available on its website. If you are interested in these tickets and want to view and/or purchase them, you will be directed off the tix4cause website to our trusted affiliate’s website. All affiliate transaction details are subject to the affiliate’s terms, conditions and rules. Prior to being transferred, you will be asked to register with tix4cause by providing your email and selecting a cause member of your choice to benefit should you decide to purchase. For all tickets purchased from our affiliate via the tix4cause website, half of what tix4cause earns on the transaction will be donated to the cause member you selected. There are no extra costs or fees to buy these secondary tickets through tix4cause.

2. Causes, charities and non-profits can sign up as tix4cause members to receive even more benefits. As a member they can receive donations of tickets and certificates and even market and sell tickets to their own events. Membership is FREE and these organizations can receive up to 100% of the proceeds depending on the particular transaction.

3. Individuals, businesses or corporations can donate any tickets they can’t use. All it takes is registering on tix4cause.com and providing relevant event information such as location, date and time. Then depending on the ticket type, they can upload any electronic tickets or mail paper donations to the tix4cause fulfillment center. Donors choose their favorite cause member to benefit, and, once verified and approved by tix4cause, the donation is offered for sale by the cause on the website. If the donor selects a 501 (c) (3) organization, the donor receives an e-generated tax receipt on behalf of the selected cause member for the donation.

Is it safe to use my credit card?

We are committed to ensuring your online transactions are safe and secure. If you purchase a tix4cause offering, tix4cause uses an online payment gateway with security measures that meet the exacting standards of the major credit card associations, including SAS, PCI and SDP. Our transaction processing is secured by 128-bit SSL encryption. Also, tix4cause does NOT store any credit card information.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

What do I do if my event is "Will Call?"

If you purchase a tix4cause offering that is a Will Call ticket, you will be instructed to print the PDF receipt attached to your purchase confirmation email. This receipt must be presented at your event for entrance. If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

What if I don’t receive my ticket in time?

If you purchase a tix4cause offering, at time of purchase, you can choose the shipping option you’d like. If an event is close, we recommend you choose an expedited shipping option to ensure you receive your ticket in time. If you do not receive your ticket in time due to factors within our control, we will refund your transaction. If it’s because of factors beyond our control, we are not able to refund your transaction.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

What credit cards do you accept?

If you purchase a tix4cause offering, we accept Visa, MasterCard and American Express.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

Is it safe to use my credit card?

If you purchase a tix4cause offering, tix4cause uses an online payment gateway with security measures that meet the exacting standards of the major credit card associations, including SAS, PCI and SDP. Our transaction processing is secured by 128-bit SSL encryption. We are committed to ensuring your online transactions are safe and secure. Also, tix4cause does NOT store any credit card information on the website.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

Can I print my tickets from home?

For all tix4cause offerings, we encourage our donors to offer tickets in electronic form. This allows purchasers to print their tickets from their PC.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

What do I do if my event is "Will Call?"

If you purchase a tix4cause offering that is a Will Call purchases, you will be instructed to print the PDF receipt attached to your purchase confirmation email. This receipt must be presented at your event for entrance.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

How secure is my personal information?

If you purchase a tix4cause offering, your personal information is retained in a secure location and encrypted using a 128-bit SSL encryption. For more details on how we protect your privacy, please refer to our Privacy Policy.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

Why is there a limit on the number of tickets I can purchase?

If you purchase a tix4cause offering, tix4cause reserves the right to limit the number of tickets that may be purchased for any event at any time. While all ticket proceeds are directed to the donor’s charity of choice, we aim to offer as many fans as possible the opportunity to purchase tickets to an event.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

What is the face value of a ticket?

If you purchase a tix4cause offering, the face value of the ticket is the price printed on the front of the ticket and is determined by the original source. If a ticket package includes additional offerings such as parking, meals etc, the “face value” is the package price determined by the original source.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

How much is the Service Charge for the purchaser?

If you purchase a tix4cause offering, tix4cause charges an 8% service charge to defray its administration and processing costs.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details – but remember, while you’ll always pay a service fee on the secondary ticket market it’s only when you buy through tix4cause, that up to 42% of the service fee you pay will go to the cause of your choice!

How much is the Delivery Fee?

If you purchase a tix4cause offering, current delivery fees are available on the tix4cause website at the time of purchase.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

How do I know the tickets I purchase on tix4cause are authentic?

If you purchase a tix4cause offering, tix4cause monitors each set of tickets to check for authenticity. However, should a ticket turn out to be counterfeit, as confirmed by our independent investigation, we will confirm the situation and refund your full purchase price.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

When is my ticket purchase through tix4cause confirmed?

If you purchase a tix4cause offering, ticket purchases are confirmed by email within 24 hours of transaction completion. Once you have submitted your order, except as otherwise provided, your purchase is non-refundable and your order cannot be changed. For more details on our Purchase Policy, please refer to our Online Sales Terms.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

CAUSES

tix4cause member organizations are also able to do and receive more for their organizations. One of the benefits of membership is that members can receive donations of tickets to all types of events through the site and than sell them to receive up to 90% of the proceeds. And member organizations can also market and sell tickets to their own events and receive 100% of the proceeds!

What kinds of causes can become members?

Causes of all types are eligible to register as a member but tix4cause retains the absolute discretion at all times to approve, deny and cancel a membership at any time.

What is the cost of becoming a member?

FREE! Causes register on tix4cause.com at no cost, create an online profile and raise additional funds by receiving up to 100% of the proceeds.

How can my Cause join?

Causes can register on the tix4cause.com website here.

Can my cause sell tickets to its own events?

Yes! The tix4cause.com platform allows causes to sell tickets to their own events. It's simple. You can post your event on your tix4cause page and, whenever a purchase is made against that event, you will receive notification via email of the purchase (including the purchaser's contact information). Your purchaser will receive a printable receipt via email, which they then present at the event for entrance.

DONORS

How do I know that up to 100% of the ticket proceeds will go to the designated charity?

tix4cause strives for total transparency in its business transactions. Upon the completion of a transaction, both the donor and purchaser receive documentation from the cause confirming their generous support and the cause tracks all donations and purchases through their own administrative pages on the website that provide accurate information in real time.

Is my donation tax-deductible?

tix4cause makes no representation as to whether a donation to a designated charity is tax deductible. We advise all donors to consult a tax advisor to determine whether a deduction is allowable. Once you donate a ticket, a letter from the applicable charity is automatically generated to document your donation and is listed in your account on the tix4cause website. This letter will not include the value donated. The amount you claim as a tax deduction is your decision.

What happens to donations if they don’t sell?

While we make every effort to market the tickets that are posted on our website, we cannot guarantee or make any warranty that every ticket donated to a cause on tix4cause will sell. We work with the receiving cause to market the offering through their support base as well. Please note: Once you have donated your ticket on tix4cause , you will receive your tax receipt whether the ticket sells or not.

As a donor, how should I price my donation?

To ensure a dynamic marketplace, tix4cause recommends you sell your tickets or experiences at the price charged by the original source.

When do I find out about my donation?

We’ll send you an email notifying you when your donation is offered for sale and another one if and when it sells. You can see the status of your donations at any time in My Account.

CANCELLATIONS AND REFUNDS

Can I cancel or exchange my order after it has been confirmed?

If you purchase a tix4cause offering, all purchases through tix4cause are final. Tickets will not be refunded or exchanged. Therefore, please be sure you have selected the correct event, seat location(s) and/or Cause prior to completing your order. For more information on our refund policy, please refer to our Online Sales Terms.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

What happens if an event is postponed?

If you purchase a tix4cause offering, occasionally, events may be canceled or postponed by event organizers. You are solely responsible with respect to any changes in the date, time or location of any event for which you purchased tickets. No refunds are available for any postponed event if your original tickets will be honored for the new date of the rescheduled event. For more information about our policy for postponed events, please refer to our Online Sales Terms.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

What happens if an event is canceled?

If you purchase a tix4cause offering, cancellation policies are determined by event organizers and can vary. Generally, you likely will receive a refund of the ticket’s face value as soon as the cancellation is confirmed. You will have the option of being refunded your ticket purchase amount, or of allowing the charity for whom the ticket was donated to keep the funds. Service charges and shipping fees will not be refunded. For more information about our policy for cancellations and refunds, please refer to our Online Sales Terms.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

I lost my tickets. Is there anything you can do to replace them?

If you purchase a tix4cause offering, no. Unfortunately, once tickets are delivered, they cannot be replaced or refunded if lost or destroyed. However, if your tickets were emailed as e-tickets you should be able to reprint and use them. tix4cause is not responsible for lost, destroyed or stolen tickets. For more information, please refer to our Online Sales Terms.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

CONTACT INFORMATION

Who can I contact for help?

If you purchase a tix4cause offering, our regular customer support hours are Monday through Friday from 8:00am to 6:00pm CST. We try to provide answers and information to all your inquiries online through our FAQs and via email at contact us. When making an inquiry, please include your name, email address, confirmation number and contact telephone number in case we need to contact you. Our policy is to respond to inquiries within two (2) business days of receipt.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

Who can I contact with press inquiries?

If you are a member of the media and would like more information, please contact tix4cause via email at info@tix4cause.com or via phone at 877-3-GIVETIX (877-344-8384).

Who can I contact for Technical Support?

If you purchase a tix4cause offering, if you're having technical difficulty using our website or notice any incorrect information, please contact us via email at customersupport@tix4cause.com.

If you purchase a ticket from one of our affiliates, check their terms and conditions for specific details.

Who can I contact with suggestions for improvement to your website?

If you have suggestions or comments, please let us know by sending an email to customersupport@tix4cause.com.